Many business processes require physical documents to be sent to customers or third parties. Letters, application forms, policy documents, certificates and marketing material are normally sent at key stages of business processes. EDM Printroom services will handle the creation and dispatch of those documents, automating standard content generation and storing them as necessary in EDM online to ensure that a full audit trail is maintained and "closing the loop" that may have begun with received mail.

To maximise efficiency gains, outgoing items can be uniquely barcoded for instant recognition when they are returned. For example, an outbound application form can be recognised when it is returned and linked to the customer file, triggering the process that will handle the application, ensuring that it is dealt with quickly. This improves success rates, reduces costs and errors, and maintains a complete auditable record of customer communications.